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Graduate Assistant for the Division of Student Success

Apply now Job no: 492382
Work type: Graduate Assistant
Location: St. Louis, MO
Categories: Student Success

Posting Details

Job Summary/Basic Function

The Graduate Assistant (GA) will provide assistance with the tutoring program coordinated by Student Success. Programming responsibilities may include Study Strategies Week and other events and programs coordinated by Student Success. The duties of the GA do not include tutoring, however, they are essential in aiding peer tutors develop skills that will help them grasp course materials and learning strategies. The GA will be integral in helping Student Success provide individualized tutoring and mentoring support to on-campus and online students. The GA will assist Academic Success and Life Coaching in developing and updating online appointment scheduling software documents, forms, and website covering all aspects of tutoring support services and academic success programs. GA will be supervised by the Coordinating Life Coach for Peer Tutoring.

Number of hours per week (not to exceed 20, except during August and January): The Graduate Assistant is expected to work an average of 20 hours per week from August until the beginning of May for a total of 675 hours. The Graduate Assistant may be needed for more than 20 hours per week during the peer tutoring planning and training week in August and January. Some evening and weekend hours may be required. Regular office hours will be scheduled based on the GA’s availability.

• Directly supervise lead tutor liaisons and co-supervise peer tutors
• Assist in approving tutoring timesheet submissions through ADP
• Communicate regularly with tutors through GroupMe, text, email, Canvas, etc.
• Plan and lead professional development sessions and orientation sessions for tutoring staff
• Observe tutoring appointments and providing constructive feedback
• Manage tutoring requests through online scheduling software
• Organize data, run reports on usage of tutoring services, access need, and make recommendations for future growth and tutoring support
• Coordinate the tutor request form to help find tutors for various disciplines
• Develop digital signage, social media content, and promotion materials for on-campus and online tutoring
• Establish faculty partnerships and organize classroom shadowing for peer tutors
• Plan and facilitate presentations and success workshops in classrooms
• Work closely with Director of Academic Success and Life Coach Tutoring Coordinator on assigned projects
• Assist with peer mentoring program for academically at-risk students
• Provide front desk coverage for the Division of Student Success
• Provide testing support and assist with intake paperwork for first time counseling appointments
• Must be willing to work some weekend or evening hours

Learning Outcomes:

Professional Networking: The Division of Student Success is connected to every aspect of campus life.  Grads in this position will have the opportunity to work with faculty and staff on a variety of projects related to academic success of students.  Grads also have the opportunity to create their own meaningful connections based on their area of interest and desire to learn more.

Technical Proficiency: Managing tutoring services requires technical competency.  Grads will learn how to navigate and manage the tutoring software AppointmentPlus, work with their technical support team to create an enhanced user experience, and manage data analytics.  Our office is always exploring new ways to be efficient.  This position will be responsible for researching new software and opportunities to enhance the academic support experience for students.

Finance Management and Accounting: Tutoring services is one of the largest student employers on campus.  This position will work with the coordinating life coach to verify payroll, provide financial support for tutors and their programs, and forecast the annual supply and demand for tutoring services for our budget requests.

Analytical Thinking: As Maryville continues to grow its enrollment, our services must be nimble to continue to provide exceptional academic support.  We are currently piloting several new programs to be more effective and efficient with this ever-growing population.  This position will be involved and encouraged to contribute to the ideation and implementation of this innovative time for our office.  There will be challenges where a single answer is not available.  Flexing your skills to solve these complicated issues will be expected.

Team Leadership: The graduate position for the tutoring office is the go-to for all on campus tutors.  You will be required to lead this group by providing regular and transparent communication, be available at all times to student and tutor feedback or concerns, make decisions with and independent of the supervising life coach.

Systems-Level Thinking: Although this graduate position is not the top of the org chart, it will be expected for this position to have a clear understanding of the student and tutor experience.  Allowing this understanding to influence your decision making and question asking is the first step in design thinking (empathy).  Learning how our system is interconnected and codependent will provide you the insight to be even more effective as a leader on our team.

Minimum Qualifications

• Must be a full-time degree-seeking student in a graduate degree program at Maryville University
• Excellent writing, organizational and interpersonal skills; ability to work independently as well as in a team; ability to work on several projects simultaneously, balance priorities, and meet deadlines; ability to maintain confidentiality; comfortable with technology, text, and email communication; strong problem solving abilities; demonstrate ability to provide excellent customer service; ability to work successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.

Preferred Qualifications

• Two years of experience as a peer tutor in the Center for Academic Success and Life Coaching
• Graduate students from all programs will be considered but those students demonstrating an interest in higher education/student affairs are preferred

Physical Demands


Open Until Filled


Special Instructions to Applicants

The GA’s work will be evaluated on a regular basis to determine if the individual will be retained for future semesters.  Selected candidate must be a student in good standing in the academic program and at the University, and complete assignments in a conscientious, timely, professional manner. Compensation includes stipend and graduate tuition waiver for up to 6 credits/year (total package approximately $$7,782).

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