Job Summary/Basic Function

Deliver innovative, proactive, and personalized coaching focused on academic, career, and financial success to students, including an assigned caseload of students. Life Coaches are student-centered and committed to fostering a diverse and inclusive atmosphere for faculty, staff, and students. Life Coaches are committed to serving all students in a variety of hybrid and digital formats to support university values: personalized learner-centered flexibility, five-star experience, DEI, data-driven, and courageousness.

Essential Responsibilities:
• Life Coaching Core: Serve as the retention & persistence specialist for student caseload. Contribute to recruitment events and onboarding programs aimed at the successful social and academic integration of students and families. Administer, analyze, and utilize learning diagnostic tools and predictive risk factors to create a personalized coaching strategy for each student.

• Academic Success Coaching: Provide timely and accurate academic advising for students. Stay current in advising requirements for all programs and academic policies. Offer academic coaching for students to assist them in reaching their personal and professional goals.

• Career Success Coaching: Provide career coaching to help students achieve professional goals and to educate students on career development skills. Actively collect and document career outcomes on students with a collective knowledge rate goal of 75% or higher.

• Digital Success Coaching: Leverage a digital-first approach to holistic student coaching. Utilize digital resources, omnichannel communication methods, and AI tools to deliver proactive and personalized support.

• Financial Success Coaching: Provide financial coaching by leveraging knowledge of financial aid and student account basics through tier 1 support. Assist students and families in navigating the complexities of financial aid options, advising on available resources, and ensuring compliance with federal and state regulations governing financial aid programs.

• Pillar Expertise: Serve as an expert within a Life Coaching success pillar: academic success coaching, career success coaching, digital success coaching, and financial success coaching. Demonstrate tier 2 knowledge in this area to provide specialized coaching for all learners aimed at holistic student success in support of Maryville’s coaching philosophy.

• Documentation: Maintain thorough and accurate documentation of all student interactions through enterprise systems. Provide prompt responses to student inquiries to ensure a five-star experience.

• University Seminar: Serve as a University Seminar instructor each fall semester. Actively engage peer mentors in planning, engaging, and supporting students.

• Generalist Knowledge: Be a Maryville expert for all students through knowledge of policies/people/departments and general awareness of available resources and program offerings.

• Ad Hoc: Other duties and committee work as assigned.

Minimum Qualifications

• Commitment to create a diverse and inclusive environment for students and colleagues
• Exemplary customer service skills
• Ability to develop one-on-one relationships with students, parents, faculty, and staff
• Ability to work on multiple tasks, set priorities, and meet deadlines with minimum supervision
• Proficient with computer applications and ability to learn and utilize new technology
• Ability to maintain confidentiality
• Impeccable communication skills.
• Ability to perform adequate Caseload management
• Ability to provide a high level of customer service
• Proficient experience with digital technology tools and resources
• Bachelor's degree

Preferred Qualifications

• Academic, career, and financial support experience
• K-12 or higher education experience

Physical Demands

Open Until Filled

Yes

Special Instructions to Applicants

An offer of employment is contingent upon successful completion of a background screening.

Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.

Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.