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Job Summary/Basic Function
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POSITION SUMMARY:
The primary responsibilities of the Graduate Assistant in the Division of Operational Excellence include the support of the mission of the division by ensuring effective operations, which directly support students at Maryville University. The Sponsorship Operations GA will assist with the University’s strategic partnerships with area Employers, Sponsors, Veterans Affairs, and Vocational Rehabilitation providers. They will process documentation to support these efforts, providing support to students and partners, and will support the university in ensuring processes are in line with appropriate standards and best practices.
POSITION REQUIREMENTS:
Responsibilities include but are not limited to the following:
- Provide customer service support in person, via email, and within phone queue, to prospective, current & previous students/families regarding outside billing vendors, financial aid and student accounts.
- Conduct regular reviews of Sponsored Accounts to ensure timely and accurate processing of all Sponsored Funding
- Analyze accounts, providing adjustments for unpaid or overpaid sponsorships.
- Create standard communication tracks for students with partnerships to provide process updates
- Performing data audits ensuring data entry alignment with established best practices and identifying gaps in processes
LEARNING OUTCOMES
- Through this experience, the Graduate Assistant in the Division of Operational Excellence will:
- Gain relevant experience with Sponsored Billing, Student Receivables, and Partnership Agreements.
- Obtain transferrable skills for database/CRM management and the management of a Sponsored Billing
- Demonstrate the ability to create accurate process documentation and/or training manuals
- Cultivate the ability to collaborate within a team across various departments on campus and the Maryville community
- Enhance leadership and interpersonal skills by leading direct student outreach related to Sponsored payments, limits, and financial impact of student planning
COMPENSATION:
Stipend for the academic year: $3000
Tuition award for the academic year: 12 credits/$9864 (dependent upon the program of the student)
The award is based on 20 hours per week for 15 weeks each semester. It is expected that students earn their credit hours in the fall and spring semesters by being enrolled in a minimum of 6 credit hours each semester. Credits must be earned by May 31 each year. Tuition waiver does not cover fees, private music lessons, books, or OneCard charges. Students will receive ½ of their annual stipend during the Fall semester and ½ of their annual stipend during the Spring semester. Each semester, the stipend will be divided into 8 payments. Fall stipends are paid on or about September 15-December 31. Spring stipends are paid on or about January 31-May 15
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Minimum Qualifications
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- Bachelor’s degree required
- Must be accepted and enrolled in the ACSCI or DSCI master’s degree program at Maryville University
- Creative, innovative, detail-oriented self-starter
- Strong technology skills
- Excellent writing, organizational, and interpersonal skills
- Ability to manage multiple projects simultaneously, manage priorities, and meet deadlines
- Ability to work both independently and with a team
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Special Instructions to Applicants
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An offer of employment is contingent upon successful completion of a background screening.
Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
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