|
Job Summary/Basic Function
|
The Audio-Visual Specialist Lead plays a pivotal role within our dynamic Service Desk team, dedicated to delivering exceptional educational experiences through cutting-edge technology. Leading a team committed to providing top-tier audio-visual support, this crucial role ensures the seamless provision of high-quality services to a diverse and multicultural community of students, faculty, and staff at the University. Fostering an environment that prioritizes 5-star service, this position empowers learning, collaboration, and innovation while enhancing the overall educational experience across our diverse population.
Setup, Operate, and Oversee AV Services: Manage the setup and operation of AV services for university events, functions, and programs ensuring seamless technical support.
Provide Exceptional 5-Star Customer Service: Offer outstanding customer service and technical support for all events, addressing AV needs promptly and effectively.
Maintain AV Equipment: Regularly maintain, troubleshoot, and update existing AV equipment to ensure optimal functionality and performance.
Enhance AV Equipment: Research, recommend, and implement new AV technologies to enhance event experiences and capabilities.
AV Training and Support: Provide comprehensive training sessions on basic AV use to faculty and staff, ensuring their familiarity with AV equipment as needed.
Stay Current with AV Solutions: Stay abreast of emerging AV solutions and technologies, integrating new advancements to enhance event experiences and technical capabilities.
Equipment Acquisition: Collaborate on planning for acquiring new and replacement AV equipment, ensuring adherence to technological advancements and budgetary considerations.
Inventory Management: Maintain an up-to-date inventory list of all AV equipment and accessories.
Event Support: Set up and oversee AV requirements for university events, lectures, meetings, and presentations, ensuring that all AV components function correctly and assisting presenters or organizers as needed.
Coordinate Additional Equipment Rental: Arrange for the rental of supplemental AV equipment when required for specific events or functions.
Liaison for External AV Vendors: Act as the primary point of contact for external AV vendors, coordinating services and equipment as necessary for university events.
Risk Management and Contingency Planning: Develop and implement contingency plans to mitigate AV-related risks, ensuring minimal disruption during technical failures or emergencies.
Continuous Improvement Initiatives: Identify areas for improvement in AV services, workflows, or systems and initiate continuous improvement measures.
Documentation and Reporting: Maintain comprehensive documentation of AV systems, procedures, and performance reports to facilitate informed decision-making and troubleshooting.
Manage Digital Signage Across Campus: Oversee and maintain digital signage systems across the campus, ensuring consistent and effective messaging.
Handle Classroom Technology Issues: Serve as an escalation point for classroom technology issues, offering expert troubleshooting and technical support.
|
|
Minimum Qualifications
|
• Effectively communicate and present information in a clear and concise manner.
• Dependable, responsible, and flexible schedule, including overtime, to meet project demands or deadlines.
• Critical thinker, analytical and capable of making appropriate judgement calls in a variety of technology support situations.
• Exceptional organization skills, adept at multitasking, and managing time efficiently to handle multiple projects simultaneously.
• Ability to work accurately, efficiently, and quickly with close attention to detail with tight deadlines.
• Ability to work well independently and as a team member, with all levels of administration, staff, and visitors.
• Experience handling live event audio-visual productions, ensuring smooth execution and high-quality presentations.
• Audio operating experience with the operation of multiple wired and wireless microphones.
• Experience in managing lighting setups in theaters, auditoriums, or similar multi-use spaces.
• Operating experience with Crestron control systems, large venue projection systems, video conferencing systems, audio systems, and stage lighting systems.
• Prior experience in managing AV teams, guiding, and mentoring staff to ensure cohesive and effective operations.
• Knowledge of industry-standard audio-visual technologies, software, and trends.
• Capability to adapt to evolving audio-visual technologies and changing educational requirements.
• Availability for evening and weekend shifts as need to support campus events.
• Ability to lift 60 pounds.
• Experience working in higher education.
Associate degree in Audiovisual Technology or 3+ years of relevant experience.
|
|
Special Instructions to Applicants
|
An offer of employment is contingent upon successful completion of a background screening.
Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibits discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
|